For many multiplayer, the problem of being stuck on retrieving the hero list is preventing them from playing Diablo 4 with their friends. The problem usually occurs with the game crashing or issues with the authentication servers. When the player tried to log back they were stuck on the infinite queue of Diablo 4 retrieving the hero list.
In the prequels, users also encountered this issue coupled with error messages 300016 or 395002 that say “There was an error loading the hero. Please try again.” Most of the time this issue can be resolved by Disabling the Agent.exe process in the Task Manager.
As the Diablo 4 Stuck on the retrieving hero list is related to a server issue, so there is much less you can do on your part. However, here we have explained some useful tips that can help you get past the Hero List.
How To Fix Diablo 4 Stuck on Retrieving Hero List
Apply these fixes.
1. Check Blizzard Server Status
The probability is high that game servers may be experiencing issues or undergoing maintenance. In the past due to the DDOS attack blizzard servers were down for many hours. If that’s the case then you won’t be able to retrieve the hero list in Diablo 4.
2. Check your Internet Connection
There are chances that your internet connection is at fault. Use LAN if you are connected to the WiFi. You should also start your router to clear its cache and fix any glitches.
3. Log out of the game then log in Again
According to some users on forums, you can log out of the multiplayer and log back again. In most cases, it fixes Diablo 4 stuck on retrieving the hero list.
4. Disable Firewall or Antivirus Software
For some players, this problem only arose because they have installed third-party antivirus software or due to an active Windows Firewall. To fix the issue you can temporarily disable them and then play the game.
5. Switch to Another Region
The users using the US region complain more about diablo 4 being stuck on retrieving the hero list problem. You can try switching to an Asian server. Or you can try logging in when there are few users.
6. Corrupted Game Files
It might possibly be that some important game file is missing or corrupted. Follow these steps to fix them.
- Click on the Gear icon next to the Play button.
- Select Scan and Repair.
- Click Begin Scan > Wait for the repair to finish.
- Once done, reboot the PC.
7. Update Diablo 4
Ensure that you have the latest version of the game installed by checking for updates through the game launcher.
- Open the Battle.net desktop app.
- Click the Diablo IV icon that you’re trying to repair.
- Click on the cogwheel icon next to the Play button.
- Select Check for Updates > If an update is available, install the update.
8. Contact Blizzard Support
If the problem persists then contact Blizzard Support for Diablo IV. Before that generate your WinMTR report for each of the servers and then post the results there.