How To Fix Disney Plus Error Code 42 on Roku & Firestick?

If you are experiencing the error despite having a stable internet speed, then you can try implementing the following solutions.

Disney Plus error code 42 may pop up when launching the services even though your internet is fine. When this error 42 occurs you will see a message along with it

We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet and try again,

In most cases, this error ruins the movie streaming experience on Roku and Firestick devices. Although the possible causes that trigger this error are unstable/slow internet connection or weak Wi-Fi signal, these are not the only culprit.

If you are using Disney Plus on Roku or Firestick and the error code 42 on launch then this article is for you. This article will guide you in reaching the solution so that you can enjoy your streaming.

What Does Disney Plus Error Code 42 Indicate?

The error message usually indicates that there is a problem with your
device’s ability to connect to the servers.

In other cases, you won’t be able to hear or see anything at all. It can also sometimes appear as an audio glitch where you can only hear the playback sound but see a blank screen.

How to Fix Disney Plus Error Code 42 on Roku & Firestick?

Here we have explained ways to resolve error code 42 Disney Plus issues on Roku and Firestick.

1. Basic Troubleshooting

There are some basic things that you have to check before going towards specific methods to fix Disney Plus error code 42 on Roku and Firestick.

  • The simplest first step is to reset the device if you encounter Error Code 42 when choosing a TV show or movie in Disney Plus. Unplug your streaming media device, such as a Roku, wait two minutes, and then plug it back in. 
  • Try using Disney Plus on a different device if you have one. Your WiFi network is likely at fault if you see the same error message on both devices.
  • Test your “internet speed test.” If the speed is low then context the internet service provider.
  • Restart your internet modem and Wireless router. Firstly, switch off both devices for at least two minutes, then turn on the WiFi router when the modem has finished starting up. Make sure you have a strong WiFi signal wherever you are trying to stream after your system is back up and running.

2. Check Disney Plus Server Status

Error code 42 on Disney + can also occur due to server outage. Although it’s uncommon, it does happen occasionally. The quickest method to find out is to visit Downdetector’s Disney Plus network status page. If the service is down then wait for it to properly function again.

3. Sign-In to Disney Plus Again

Your streaming device’s error code 42 may occasionally be resolved by just re-signing into Disney Plus.

  • Start the Disney Plus app on your device.
  • Click your account icon, and then select Log Out.
  • After completely logging out, then sign back in with your username and password and check if the issue is resolved.

4. Clear the Cache

Clearing the cache can help your device to run optimally. Along with Error code 42, you can fix other problems, like content loading slowly, etc.

To do so, follow these steps:

For Roku:

  • Ensure that “Home” is chosen in the main menu.
  • Press the following buttons sequentially on the remote control:
    • Press Home five times.
    • Now press Up.
    • Press the Rewind button twice.
    • Press the Fast Forward button twice.
  • The location of the required buttons is shown in the picture below.
Clear the cache on Roku
  • The time it takes to restart and the clear cache is 15 to 30 seconds.

For Firestick:

  • On your Fire TV, go to Settings.
  • Choose Applications.
  • Choose the program you’re experiencing difficulties with under Manage Installed Applications.
  • Choose Clear Data, then Clear Cache.

5. Reinstall your Disney Plus App

If you have identified that the issue with Disney Plus is limited to a particular device and clearing the cache did not help or you were unable to do so, you can try another solution. This involves uninstalling the Disney Plus application from your Roku or Firestick device and then reinstalling it. This fix may be helpful if you find that Disney Plus is working fine on other devices that are connected to the same WiFi network.

For Roku:


  • On your Roku remote, click the Home button.
  • To access the Channel Store, click Streaming Channels.
  • Find Disney plus, then click OK, using your remote.
  • When asked, choose Delete channel and then click OK.


  • On the Roku remote, first press the Home button.
  • To access the Channel Store, choose Streaming Channels.
  • Choose Search Channels.
  • Start by typing Disney.
  • Click on Disney once it appears in the search results and then choose Add Channel.
  • You can choose it from the list of channels on your home screen after installation.
  • The first time you use the app, you must input your login information if you already have a Disney Plus account.
  • If not, you may do so now by creating an account (opens in new tab).
  • Then, all you have to do is choose what you want to watch and hit play.

For Firestick:


  • Choose the three-tile button that is located next to the settings button on the right side of the screen.
  • Your device will display your most frequently used and pinned apps. Note that: to view the full list of your applications, choose the last tile, “App Library,” if you don’t see Disney plus.
  • Scroll up to find Disney plus. Press your remote’s settings button, which is marked by three horizontal dashes.
  • On the right side of your screen, a menu will show up. Choose Uninstall by scrolling down.
  • You will be prompted by your FireStick to confirm the activity. Choose Uninstall by clicking.
  • In order to remove the app from your FireStick, click OK at the end.


  • Choose the Search option in the top-left corner of the Firestick’s home screen.
  • Type Disney Plus.
  • Select it in the search suggestions
  • If necessary, scroll down and choose the Apps & Games row.
  • Choose Disney plus.
  • Press “Get” (or Download)
  • Let the application install.
  •  To launch Disney Plus on FireStick, click Open.
  • Disney Plus is now properly installed on your Firestick.

Hopefully, this will resolve your Disney plus error code 42.