How To Fix Hulu “We Encountered an Error When Switching Profiles” Error

However, nothing can be more frustrating than encountering errors when switching profiles. One of the most common errors Hulu users experience is the “We Encountered an Error When Switching Profiles” error.

This error code might be caused by several various factors, including outdated Hulu apps, Hulu-related cached data, or conflicts caused by active devices.

But fear not, we have compiled some solutions to help you fix this pesky error and get back to enjoying your favorite content in no time.

How to Fix “We Encountered an Error When Switching Profiles” on Hulu?

Here is a list of some fixes that you can try if you are facing errors when switching Hulu profiles.

1. Update the Hulu App

When you encounter the “we encountered an error when switching profiles”, you should make sure that you’re using the latest version of the Hulu app, if not then take the following steps:

For Android:

  • Visit the Google Play Store on your Android device.
  • To update Hulu, go to Menu > My apps & games > Hulu > Update.

For Firesticks:

  • Open Firestick, then navigate to Home.
  • Find the Hulu app by going to the Your Apps & Games section.
  • Choose More Info after clicking More Options.
  • If it’s available, open the most recent version.
  • Once that happens, click Agree in the pop-up box to update the Hulu app.

If you are using Windows PC for Streaming Hulu then check for the Windows update and install them. Right-click Start menu >Settings> Update & Security> Windows Update > Check for updates. Windows will search for available updates then follow the on-screen instructions to complete the process.

2. Using Incognito Mode (Private Mode)

Several affected users have acknowledged that they have tried this solution and it has effectively resolved their problem.

  • Click on your browser’s action button and then choose New Incognito Window from the context menu that appears.

If you’re using Firefox, click the action button, and then from the context menu that just appeared, select New Private window.

  • Once the private window has been properly launched, go to the Hulu homepage and log in again. Remember that your login information won’t be saved as you are in an Incognito window.
  • If you’ve logged in to Hulu successfully, try switching between profiles to see if the issue persists.

3. Disconnecting old Facebook Account from Hulu

Sometimes this error message in Hulu occurs when the user is logged into their Facebook account through their browser (or at least a cookie is preserved) and a previous Hulu account is connected to the same Facebook account.

After you reach the profile page, this causes an account clash with Hulu, which will forcefully de-log your account. This occurs when Hulu is utilized to search for a Facebook account and ultimately discovers one that isn’t linked to the one it was looking for. So you can fix the issue by disconnecting your old Facebook account from Hulu and logging in with your own Hulu account.

4. Removing Extra Activated Devices

You can anticipate seeing the “We encountered an error when switching profiles” problem if you have several activated devices that you are not presently using or if you have devices that are currently pinging from a region where Hulu is not supported.

in this situation, you should be able to resolve this issue by logging into Hulu and going to the list of your activated devices, where you can then remove any unnecessary devices from the list of allowed ones.

Here is a simple instruction on how to do this while using your Hulu account:

  • To access the Your Account page, open your Hulu account and click on the account icon.
  • Scroll down until you reach the Watch Hulu on Your Devices option after you arrive at the Your Account page. Click the Manage Devices button next to it when you see it.
  • If a device isn’t necessary for you to use or you don’t recognize it, go ahead and click the Uninstall option.
  • Once every unnecessary device has been taken away, sign out and back in with your Hulu account again to see whether the error still occurs once you arrive at the Profile page.

5. Reinstall the Hulu App

Uninstalling the Hulu app from your device and installing it again can also resolve the issue. Launch Hulu after that to check if the “we encountered an error when switching profiles” issue has been resolved.


  • Go to Settings > Applications > Manage Applications > Choose Hulu and click Uninstall 
  • After turning off the device, give it a minute to settle and turn on.
  • Reinstall the Hulu application from the Google Play Store.


  • Tap and hold the Hulu app on your Home screen until it begins to wiggle and a little X appears in its upper corner. Once more, tap the app, then select Delete
  • Turn off your device for a minute to “power cycle” it.
  • To redownload Hulu, conduct a search for it in the App Store and click the cloud symbol. To reopen Hulu when the download is finished, hit Open.

Fire Stick and Fire TV:

  • Go to Settings > Applications > Hulu > Uninstall from the sidebar of the main menu.
  • Turn off your device for a minute to “power cycle” it.
  • Redownload the program when it has finished by heading to Search and typing “Hulu.” choose the Hulu app> Download

PlayStation 3 & 4:

  • Press the triangle button while the application is highlighted, then choose Delete.
  • Turn off your device for one minute to do a power cycle.
  • Download the application from the PlayStation Store once again.


  • Mark the Hulu app on the Roku main menu. Choose Remove Channel by pressing the star or asterisk on your Roku remote control.
  • Turn off your device for one minute to do a power cycle.
  • Choose Add Channel after finding Hulu in the Roku Channel Store.

6. Contact Hulu Support

If none of the previous solutions have worked for you to get over this error problem, your only option is to contact Hulu’s support team.