Logitech Unifying software not working on Windows PC? Dealing with Logitech unifying receiver not detected or recognizing problem!
Worry not, this post is for you as we have explained the best troubleshooting tips to fix Logitech unifying receiver not working problem.
Lately, many users complained that once they updated their Windows 10 PC the Logitech unifying receiver stopped working and Windows was unable to detect mouse or keyboard.
Other causes include outdated Logitech drivers, the existence of MotionInJoy GamePad Tool, unifying software is broken or there are conflicting apps.
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Table of Contents
- What is Logitech Unifying Receiver?
- How To fix Logitech Unifying Receiver Not Working on Windows 10
- Fix 1. Update the Logitech Receiver drivers
- Fix 2. Reinstall Unifying Software
- Fix 3. Uninstall Problematic Windows Update
- Fix 4. Uninstall the MotionInJoy GamePad Tool
- Fix 5. Delete the DS3 files
- Fix 6. Check that the device files exist
- Fix 7. Install the Logitech SetPoint software
- Fix 8. Disabling the Power Saving for USB
What is Logitech Unifying Receiver?
It’s a small USB wireless receiver device that allows you to connect up to 6 compatible Logitech devices with your Windows PC.
This device act as a plug and play enabling you to connect trackballs, trackpads, mice, and keyboards. Instead of using 6 different USB ports to connect devices, this tool unifies them all into one port.
Still, a time comes when you have a Logitech wireless mouse and when you plug your unifying receiver into your PC you get a message “Device driver software was not successfully installed.”
How To fix Logitech Unifying Receiver Not Working on Windows 10
Apply these fixes if the Windows 10 doesn’t recognize or detect Logitech mouse or keyboard or Logitech unifying receiver simply doesn’t work at all.
Fix 1. Update the Logitech Receiver drivers
Most users are using the outdated driver’s version that’s why they are dealing with Logitech unifying software not working issue.
Follow these steps:
- Press Windows + R and type devmgmt.msc to open Device Manager.
- From the main window double click on Mice and other devices to expand it.
- Locate the HID-compliant mouse and right-click on it to choose Disable option.
- Now download the Logitech Unifying Receiver software.
- Install this software and run it with Administrator Access.
- Connect the Logitech Unifying Receiver and check if the problem is fixed
Additionally, if you don’t want to go through this cumbersome process. You can download the driver updater software and let it automatically find and download the latest version of device drivers.
Fix 2. Reinstall Unifying Software
If the above fix doesn’t solve the problem and Logitech mouse or keyboard still are not detected on Windows 10. Now it’s time to reinstall the unifying software.
- Visit the official Logitech Unifying Software website and download the latest version for Windows 10.
- Install it and then Restart your computer.
- After restarting, right-click on the application executable file and select Run as administrator.
Fix 3. Uninstall Problematic Windows Update
If the Logitech unifying receiver not working after the update then you need to uninstall the problematic Windows update.
Follow these steps to uninstall Windows 10 update:
- Press Windows + R and type appwiz.cpl to open Programs and Features.
- From the left side of the screen click on View installed updates.
- Double click on the most recently indtalled Windows 10 update to uninstall it.
- Restart you PC.
Now check if the Logitech unifying receiver is detecting mouse, keyboard, etc.
Completely remove programs from your PC using the IObit Uninstaller 11 Pro.
Fix 4. Uninstall the MotionInJoy GamePad Tool
If you are running third-party apps that might be messing with a unifying receiver. Uninstall all of these programs from your Windows 10. One prominent app is MotionInJoy, uninstall it.
- Press Windows + R and type control appwiz.cpl to open Control Panel.
- Choose MotioninJoy Gamepad Tool from the list and double-click on it Uninstall it.
- Also Delete the AppData of the conflicting apps.
- Now Restart your PC.
Now log in and connect the USB device again to see if the mouse or keyboard is recognized in Logitech unifying receiver.
Fix 5. Delete the DS3 files
You should also delete the driver files after uninstalling conflicting apps from your PC.
Here’s how to do it:
- Press Windows key + R and type Regedit to open Registry Editor.
- From the main menu click on Edit and choose the Find option (Alternatively press Ctrl + F key)
- In the search box type DS3 and select all of these files.
- Delete all the DS3 files one by one.
- Unplug the Logitech receiver and restart your PC.
Once the system turns on plug in the Logitech receiver and checks if it is detecting devices.
Fix 6. Check that the device files exist
You should also check if the proper driver’s files are installed on your PC. The Logitech unifying software won’t work problem comes when proper USB drivers are not present on PC.
Here’s how to check these files:
- Press Windows + E to open File Explorer.
- Follow this path:C:\Windows\INF and locate these two driver files usb.inf and usb.PNF
If these files are there then move on to the next solution. If these files are not there or you suspect they are corrupt then copy them from another computer that also uses Logitech Unifying Receiver, then paste them to the above-mentioned directory
Fix 7. Install the Logitech SetPoint software
If the above troubleshooting doesn’t work for you and you are still stuck in the Logitech Unifying Reciever not detecting mouse or keyboard.
Then try to download the Logitech SetPoint app. This app also works the same and most users confirmed that once they installed this app, the Logitech mouse and keyboard were recognized automatically.
Fix 8. Disabling the Power Saving for USB
If the unifying software is not detecting devices then it might possible that the Windows Power Saving feature is the culprit.
- Press the Windows+ R key and type devmgmt.msc to open Device Manager.
- Double-click on Universal Serial bus Controllers from the list to expand it.
- Find the Logitech driver there and right-click on it to open Properties.
- Now head over to the Power Management tab and untick all the options there.
- Restart your PC and check to see if the Logitech Unifying receiver not working issue is resolved.