Many Hulu users are complaining about the error code RUNUNK13 while watching their favorite movies or shows on Windows PC. When this error pops up you will see a message that
“We encountered an error playing this video. Please try restarting the video or selecting something else to watch. (Hulu Error Code: RUNUNK13)”
If you have no idea how to fix Hulu Error Code RUNUNK13, then don’t panic, as we are here to provide you with simple solutions to fix this issue.
What Does Hulu Error Code RUNUNK13 Mean?
The error code RUNUNK13 means that Hulu can’t complete the request to play your selected content. When you try to play a movie or TV show on Hulu and it won’t open then you are likely to see a Hulu RUNUNK13 error.
In most cases, this error is caused by corrupt cache data on your end, problems with network connectivity, or issues with Hulu’s servers.
How to Fix Hulu Error Code RUNUNK13?
Here are some methods that you need to fix the Hulu RUNUNK13 error, try them one by one until your problem is resolved.
1. Check your Internet Connection
First, make sure that you don’t have an unstable or faulty internet connection as is the most frequent cause of the Hulu RUNUNK13 errors. You can reset your Wi-Fi router or contact your Internet Service Provider to improve your connection package.
2. Run a Speed Test on a Different Device
Run Google’s internet speed test if the device you’re attempting to view Hulu can launch a web browser. Also, make sure that there is less distance between your device and the router
3. Reload the Problematic Page
Reload the page if you’re seeing it in your web browser, then click the link once more. You should leave the content page and then return if you’re using a streaming media player. Usually, the Error Code RUNUNK13 is a temporary glitch and it will go away when you reload the page.
4. Restarting the Hulu App
Any corrupt data that is preventing Hulu from functioning correctly should be removed as a result.
5. Restart your Device
Any temporary software problems that are affecting Hulu’s performance can be eliminated by doing this.
- Most Android devices can be turned off by holding down the power button for a few seconds, or by swiping down from the top of the screen to reveal the shortcuts panel and tapping the power icon.
- With an iPhone, hold down either side button and volume button until the power-off slider displays. Then give your device 30 seconds to power off. Hold the side button down as you turn your smartphone back on.
- With other devices, such as media players, just unplug it, wait a moment, and then plug it back in.
6. Check if the Hulu Server is Down
The RUNUNK13 error on Hulu usually happens because of a problem with your device or internet, but if you see it a lot, it could mean that Hulu is not working.
To check if Hulu is down, you can go to the Hulu status page on Downdetector or search “Is Hulu down” on the internet.
7. Test Hulu on a Different Device
If you are having trouble watching a show on Hulu due to the RUNUNK13 error on one device, try watching it on a different device, such as your phone or laptop. If you can watch the show on one device but not the other, then the problem is likely with the device that is not working.
8. Clear the Hulu Cache
In most cases, Hulu’s corrupt cache causes the performance issue. You need to clear the Hulu app’s cache. Follow these steps to clear the corrupt cache on Hulu
- How To Clear Hulu Cache on Apple TV?
Clearing the Hulu cache on Apple TV is not possible. Tap the menu and home buttons simultaneously to restart your device. Just choose Settings > System > Restart.
- How To Clear Hulu Cache on iOS?
The Hulu app may be deleted and uninstalled on iOS by going to Settings > General > Storage > Hulu. From the app store, reinstall it.
- How To Clear Hulu Cache on Android?
Android users could navigate to Settings > Applications/Apps > See All Apps > Storage and Cache > Clear Storage, then Clear Cache.
- How To Clear Hulu Cache on Fire TV?
Using Fire TV To clear the cache and the data, go to Settings > Apps > Manage Installed Applications > Hulu> Clear cache > Clear data.
Clearing the browser cache can help if you’re using Hulu on your PC. You might be unable to play some movies and episodes if the cache contains corrupt data.
9. Update Your Devices
It may be an outdated device version that is causing the RUNUNK13 Hulu error. You need to update Amazon Fire Stick or Apple TV. While you are at it also update your iOS and Android devices.
Update your web browser, the Hulu web player may not function properly if it is outdated.
10. Contact Hulu Support
If none of the above-mentioned fixes worked for you then, your final option for resolving the Hulu error code RUNUNK13 is to talk online with the Hulu support team. Hulu support staff will assist you in resolving the error.