How To Fix PS5 Won’t Connect to PSN but will Connect to Internet

Best solutions to fix PSN connectivity issues.

Are you experiencing connectivity issues with your PS5 while connecting to PSN? This issue can be frustrating, especially when PS5 won’t connect to the PlayStation Network (PSN) while successfully linking to the internet. If you find yourself in this problem, you’re not alone.

Many users have encountered PS5 not connecting to PSN. In this article, we’ll explore the proven solutions tried by users to address the common problem of a PS5 that refuses to connect to PSN despite having a working internet connection.

Whether you’re facing a “PS5 won’t connect to PSN” or “PS5 can’t connect to PlayStation Network” dilemma, we’ve got you covered with practical steps to troubleshoot and resolve these connectivity issues, ensuring a seamless gaming experience on your PlayStation 5.

How To Fix PS5 Can’t Connect to PSN Issue

Now if the PS5 is not connecting to the PSN account then below we have compiled the list of best workable fixes to get your PSN account running again.

Verify PSN Server Status

A major cause of PS5 not connecting to the PlayStation network is the server-related issue. You need to visit the PlayStation Network page and choose your region to check if all the Sony services are up and running.

Server-related issues are temporary as soon as they are fixed you can instantly connect to PSN. However, if the services are down you can also read the cause.

Manually Set DNS Servers

Manually configuring DNS servers on your PS5, such as Google’s (8.8.8.8 and 8.8.4.4) or Cloudflare’s (1.1.1.1 and 1.0.0.1), ensures a more stable and reliable connection to the PlayStation Network by improving the translation of domain names to IP addresses.

Here are the steps to change the DNS server in PS5:

  • Go to Network Settings.
  • Choose between Wifi and LAN.
  • Connect to your internet network using your username and password.
  • Manually configure DNS settings.
  • Replace Google DNS servers with the following: 8.8.8.8 8.8.4.4 (Primary) 8.8.4.4 (Secondary)
  • Save the network configuration.

Disable IPv6

Disabling IPv6 in router settings helps eliminate potential conflicts and enhances the PS5’s connectivity to PSN, addressing compatibility issues that may arise with the latest version of the Internet Protocol.

  1. Access your router’s web interface.
  2. Locate IPv6 settings.
  3. Disable IPv6.

Check Router Settings

Adjusting router settings, including firewall rules and port configurations, can impact the PS5’s connection positively. Ensure there are no restrictions preventing access to PSN and consider adjusting port forwarding settings.

The ports are software endpoints your PS5 uses to communicate with the PSN server. These are the specific ports that you must open on your router:

  • TCP: 80, 443, 3478, 3479, 3480
  • UDP: 3478, 3479

Follow these steps:

  • Log in to your router’s web interface through a web browser.
  • Navigate to the section on port forwarding, which is often placed under Advanced settings.
  • Enter the IP address of your computer.
  • Connect TCP ports 80, 443, 3478, 3479, and 3480.
  • Type On UDP, type 3478, 3479.
  • Save the settings.
  • Reboot your router.

Connect to a Different Network

Connecting to a different network, like a mobile hotspot, helps identify whether the issue is specific to your home network. If the PS5 connects successfully, it suggests potential problems with your primary network.

  1. Activate a mobile hotspot or use an alternative network.
  2. Connect your PS5 to the alternative network.
  3. Check for a successful connection to PSN.

Reset Modem/Router

Power cycling your modem and router can resolve temporary glitches. Additionally, updating the router’s firmware ensures compatibility with the latest network protocols, potentially improving the PS5’s connection.

  1. Power off both modem and router.
  2. Wait for a few minutes.
  3. Power on the modem, followed by the router.

Factory Reset PS5

A factory reset without syncing saved data can eliminate software-related issues. This process reverts the console to its default settings, resolving potential software conflicts affecting connectivity.

  1. Navigate to PS5 settings.
  2. Choose System.
  3. Select System Software.
  4. Choose Reset Options and then Reset Your Console.

Contact ISP

ISPs (Internet Service Providers) may have restrictions or issues affecting console connectivity. Contacting your ISP helps identify and address any network-related problems on their end.

  1. Call your ISP’s customer support.
  2. Inquire about any potential network restrictions.
  3. Follow their guidance for resolution.

Use Ethernet Connection:

Switching to an Ethernet connection from Wi-Fi can enhance stability. Ethernet cables provide a direct and often more reliable connection between the PS5 and the router.

  1. Connect an Ethernet cable to the PS5 and the router.
  2. Access Network settings on the PS5.
  3. Choose Set Up Internet Connection and select Use a LAN Cable.

Verify Console Time and Date

Incorrect time and date settings can interfere with secure connections. Verifying that the PS5’s time settings are accurate ensures proper synchronization with PSN servers.

  1. Access PS5 settings.
  2. Navigate to the Date and Time settings.
  3. Verify and adjust the time and date settings as needed.

Verify Your PSN Account

If you’ve confirmed a stable internet connection and ensured no pending updates, it’s crucial to verify the status of your PSN account. An account that is banned or suspended can lead to connectivity problems.

  1. Log out of your PSN account.
  2. Sign in again using the correct email and password.
  3. Use another device to log in and cross-verify your PSN account.

Use Alternative PSN Account Credentials:

If the PS5 connects successfully with an alternative PSN account, there may be an issue with your primary account, possibly a suspension.

  1. Log out of the current PSN account.
  2. Log in using another set of PSN account credentials.
  3. If the connection is established, there may be an issue with the previous PSN account.

Contact Sony Support

If all else fails, reaching out to Sony’s customer support can provide specialized guidance. They may offer insights into specific issues with your console or network.

  1. Visit Sony’s official support website.
  2. Contact customer support through available channels.
  3. Provide details about the persistent connectivity issue for tailored assistance.

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