PS5 not connecting to PSN or PS5 can’t connect to PlayStation network?
PS5 connected to the internet but not PSN or PlayStation Network sign-in failed PS5. Don’t worry with the solution explained here you can fix this issue.
At times you may encounter a problem where your PlayStation 5 can’t connect to PSN. Mostly this problem occurs due to server issues soon it’s fixed you will get back online.
In case you are getting errors while accessing your PSN account then read this article as we have explained the causes and solutions to fix PS5 can’t connect to PSN problem.
Table of Contents
- Reasons Why PS5 Won’t Connect To PSN
- How To Fix PS5 Can’t Connect to PSN Issue
- Fix 1. Manually Check For System Update
- Fix 2. Verify PSN Server Status
- Fix 3. Run Network Connection Test on PS5
- Fix 4. Check Your PSN Account
- Fix 5. Troubleshoot Your Home Network
- Fix 6. Use Wired Connection To The PS5
- Fix 7. Port Forward on Your Router
- Fix 8. Change DNS Server
- Fix 9. Contact Your Internet Service Provider
Reasons Why PS5 Won’t Connect To PSN
Why am I not connecting to the PlayStation network? If you are having troubles connecting PS5 to PSN it might be because:
PSN Server is Down
It is the most common cause that prevents gamers from connecting to PSN. Usually Sony offline the server temporarily for maintenance or to fix glitches. You can check whether the PlayStation Network is currently busy by opening the PSN page.
Internet Connection Not Working
If the PlayStation Network Status is active and PS5 can’t access it, it’s because your home network is at fault. Your router or Internet Service Provider has issues connecting to PSN.
You need to increase the bandwidth to optimize the download speed which will also help you create a stable connection to PSN.
For a healthy connection of PS5 with the PSN, you must have more than 3Mbps of internet connection.
Account Problem Failed To Sign-in
Another reason why PS5 won’t connect to PSn is the suspended or banned account. In that case, you will also deal with the PlayStation network sign-in failed problem.
Check your email associated with your PSN account to see any mail that might explain the cause of the ban. You should also PSN membership expiration.
WiFi Signal Interference
Sometimes PS5 won’t connect to WiFi and this might be the reason why your PS5 connection is not working with PSN.
Use the Ethernet cable to connect PS5 with the internet and then check the PSN connection.
How To Fix PS5 Can’t Connect to PSN Issue
Now if the PS5 is not connecting to the PSN account then below we have compiled the list of best workable fixes to get your PSN account running again.
Fix 1. Manually Check For System Update
Starting with the simple, you need to make sure that your PS5 has the latest system update. Sometimes the outdated PS5 firmware can cause PSN connection issues.
If your PS5 is connected to the internet then follow these steps:
- Go to
Settings > System > System Software > System Software Update and Settings > Update System Software.
The PS5 will search for available updates and install them.
Fix 2. Verify PSN Server Status
As already explained the major cause of PS5 can’t connect to PSN is the server-related issue. You need to visit the PlayStation Network page and choose your region to check if all the Sony services are up and running.
Server-related issues are temporary as soon as they are fixed you can instantly connect to PSN. However, if the services are down you can also read the cause.
Fix 3. Run Network Connection Test on PS5
The PS5 network connection test can explain the exact point of failure, so try running it to fix PS5 can’t connect to PSN.
Follow these steps:
- Go to
Settings > Network > Connection Status > Test Internet Connection
After the test, you will see three-point i.e. PSN, Internet, and IP. Find out where the fault lies.
Fix 4. Check Your PSN Account
If you have checked the internet connection speed and there’s no pending update. Then make sure that the PSN account is verified. Your account may get banned or suspended.
Try logging out and then sign in again using the correct email and password. You can use another device to log in PSN account.
You should also use another PSN account credentials, if the PS5 connects with the PSN then there’s a problem with your previous PSN account. In our experience, it may get suspended.
Contact Sony Support and create a ticket to fix the issue.
Fix 5. Troubleshoot Your Home Network
The PS5 connection to the PSN is also affected if you have poor internet at home. You can power cycle the router that will refresh it erasing its cache.
Your internet may not be strong enough to hold a stable connection. Run a speed test using the online tool Ookla SpeedTest and if required invest in increasing the bandwidth.
Fix 6. Use Wired Connection To The PS5
The WiFi signals are interrupted due to other devices that are also connected with it. To enhance your online experience on PS5 you should use the Ethernet cable.
Fix 7. Port Forward on Your Router
Sometimes opening the PSN ports on your router might help you to establish the connection between your PS5 and PSN.
The ports are software endpoints your PS5 uses to communicate with the PSN server. These are the specific ports that you must open on your router:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
Follow these steps:
- Log in to your router’s web interface through a web browser.
- Navigate to the section on port forwarding, which is often placed under Advanced settings.
- Enter the IP address of your computer.
- Connect TCP ports 80, 443, 3478, 3479, and 3480.
- Type On UDP, type 3478, 3479.
- Save the settings.
- Reboot your router.
Fix 8. Change DNS Server
Some users have suggested changing the DNS settings. It fixes the PS5 can’t connect to the PSN account issue while increasing the download and upload speed.
Here are the steps to change the DNS server in PS5:
- Go to Network Settings.
- Choose between Wifi and LAN.
- Connect to your internet network using your username and password.
- Manually configure DNS settings.
- Replace Google DNS servers with the following: 18.104.22.168 22.214.171.124 (Primary) 126.96.36.199 (Secondary)
- Save the network configuration.
Fix 9. Contact Your Internet Service Provider
If you are sure that the PSN server is online and you have also used another internet connection to sign in to your PSN account.
Then the problem of PS5 can’t connect to PSN lies with ISP. There is a deeper issue involved in your case that requires expert services. So contact your ISP and explain your problem.