Fix: Spotify Web Player Not Working (Black Screen + Song Sipping)

Spotify Web Player not working on Mac, chrome, Firefox, or Edge instead it’s showing a black screen! Don’t worry we have solutions that will work for you.

Spotify Web Player is a great music player on browsers. You can listen to any popular song without downloading it on your PC. Like any other app, this one also some serious problems.

One of the major issues that users deal with is the Spotify Web Players not working on browsers. In this article, we have listed the best solutions to fix this problem so that you can start hearing your favorite tunes.

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Why is my Spotify Web Player not working?

After reading several Reddit threads to find out the causes that trigger this not working issue on Mac Windows PC. These are the common issues that can affect:

  • Faulty internet connection
  • Outdated web browser
  • Web plugins/extensions that might interfere
  • Playback of protected content is not enabled in web browsers
  • Misremembered browser cookies and cache
  • Users running Windows 10 N version

How to Fix Spotify Web Player Not Working

Apply the below-mentioned fix to get your problem resolved. Of course, you don’t need to apply all of them, just work your way down the list till you find the proper fix.

Fix 1. Update or Switch your Browser

First thing first make sure that your web browser is up to date. Sometimes users disabled automatic updates for any reason. In that case, your will have to deal with Spotify Web Player not working because the browser’s outdated version can’t handle.

If you are using Chrome, then click the menu button (three dots) and then select Update Google Chrome. If you don’t see this option, it means your browser is already up to date.

Related: How to Update Graphics Driver in Windows 10/7 [Intel/AMD]

Firefox users can also update their browser by heading to the menu and click Help. Here click on About Firefox. A new window will appear and Firefox will automatically begin checking and downloading available updates.

Now restart your browser to see if it had resolved the problem.

Fix 2. Open Web Player in a Private/Incognito Window

If you have installed multiple extensions in your web browser one of them may start interference causing the spotify Web Player not working problem.

So try opening the Spotify web player in a Private or Incognito window. This window will launche the browser without extensions, cached data.

To open a private window in Chrome, click the three-dot menu icon at the top right, then “New incognito window.”

To open a private window in Microsoft Edge, click the three-dot menu icon at the top right, then “New InPrivate window.”

Fix 3. Check your network connection

Poor internet connection can also cause Spotify Web Player not working. So if you press the play button and nothing happens then you should check your internet connection/WiFi.

Try opening other websites or click on the WiFi icon appearing in the taskbar and right–click it to open Troubleshoot Problems.

In case you see an error that DNS server is not responding, then restart your modem,

Fix 4. Mac Users use Safari Browser

The Spotify Web Player not working on Mac its because you are running the outdated version of Safari browser. In 2017 Spotify web player completely stopped working on Safari but in 2020 it’s again live you need to update it’s version.

Fix 5. Spotify Web Player Not Working in Windows 10 “N” Version

The Windows 10 N version doesn’t come with the media-playing functionality. N users might have to deal with Spotify Web Player not working.

However you can still fix this issue by install the Media Feature Pack from Microsoft official website for your adge browser.

Download and install the Media Feature Pack for “N” versions of Windows 10, restart Edge, and the Spotify web player should work next time around.

Fix 6. Clear browser cookies and cache

Browser keep the cache and cookies of the sites that you visit. It help them to load the page or site faster when the user again visits them. Sometime this cache and cookies itself become the main issue so you need to cookies and cache memory in Chrome, Edge, Firfox, Safari, or Opera.

Fix 7. Enable Protected Content

Are you seeing “Playback of protected content is not enabled,” error when you open Spotify. You need to make sure you have enabled protected content in your browser.

For chrome users:

  • In your browser address bar, enter chrome://settings/content
  • Under Protected content, switch on Allow site to play protected content.

For Firfox users:

  • Click Enable DRM in the yellow warning bar at the top of the screen.
  • If you don’t see the yellow bar then in your browser address bar, enter about:preferences#content
  • Under DRM content, switch on Play DRM.

Fix 8. Try Opening Spotify on Another Device

Another simple but effective fix to try is to close the web player and open Spotify on another device. You can use your smartphone, for example. If you haven’t downloaded the Android app, you can do so here. Play any song on your smartphone and reopen the Spotify web player.

On the bottom of the screen you should see a green bar with “You are listening on” followed by your device name. If you see it, repeat the trick from the step above. Go to the Device list and click on This Web Browser. Your song should start playing where it left off on your smartphone.

Fix 9. Download the Spotify PC app

If the above fixes are not help you then you should leave Spotify Web Player and download desktop app.

You won’t see problems just Download Spotify for PC and start listening your favourite songs.

Spotify is also available for Linux, Chromebook, Mac OS X 10.10/10.9/10.7-8.

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